We love curious minds (almost as much as we love hydrated skin). Below are answers to your most common questions — because great skincare should never be confusing.

💧 How do I use your sheet masks?

Easy!

1. Start with clean, dry skin.

2. Choose your fave mask and apply it gently.

3. Sit back, relax, scroll a little (or don’t — self-care is sacred), and let the serum do its thing for 15–20 mins.

4. Peel off and gently massage in the leftover serum — no rinsing needed!
   Glowing skin, coming right up.

🧖‍♀️ Can I use your masks every day?

Our formulas are gentle enough for regular use — perfect for when your skin needs a little extra love. Most customers use them 2–3 times a week, but listen to your skin — it knows what it needs.

🌱 Are your products suitable for sensitive skin?

Yes! Our products are made with gentle, skin-loving ingredients and no nasties. That said, every skin is unique — we always recommend patch testing before your first use, just to be safe.

🗺️ Where do you ship from?

All orders are packed and shipped from our HQ in Brisbane, Australia. If it’s in stock, we ship within 2 business days — because waiting too long for glow-time is just rude.

📦 How much is shipping?

We offer flat rate shipping of $9.99 for standard delivery and $13.99 for express delivery anywhere in Australia via Australia Post — and yep, that includes tracking. So you can watch your glow-up head your way.

💌 Something else?

We’ve got you! Slide into our inbox at hello@mayaskin.com.au and we’ll help however we can.